Returns & Refunds Policy
Returns
At Water On The Run, we strive to provide quality products and excellent customer service. If you are not completely satisfied with your purchase, you may request a return within 7 calendar days from the date you received your order.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include proof of purchase.
For hygiene and food safety reasons, purified water, bottled water, and any opened consumable products cannot be returned or refunded unless they are faulty, contaminated, or supplied in error.
Returns may be made:
- At one of our Water On The Run branches.
- Via registered post.
- Through a reputable courier company.
Please clearly indicate the reason for the return and whether you require a refund or an exchange. Exchanges are subject to product availability and are generally limited to products of the same value.
A handling or restocking fee may apply to certain returned items.
Return shipping or courier costs are the responsibility of the customer unless the item was supplied incorrectly or is defective.
Customers are responsible for taking reasonable care of products until they are received by Water On The Run. We reserve the right to refuse a return or claim compensation where products are returned damaged due to improper handling or misuse.
Refunds
All returned products will be inspected upon receipt.
Once the inspection has been completed, we will notify you whether your return has been approved or declined. All refunds are subject to management approval.
Where approved, refunds will be processed within 30 calendar days of receiving the returned goods.
Refunds will be issued using the same payment method used for the original purchase, unless otherwise agreed. Processing times may vary depending on your bank or payment provider.
If a product was supplied correctly but is being returned for reasons other than being faulty or incorrect, a handling or restocking fee may apply where permitted by law.
Return courier or postage costs remain the responsibility of the customer unless the return is due to an error on our part or a defective product.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please notify Water On The Run as soon as possible after receiving your order. We will work with you to arrange a replacement, exchange, or refund where applicable.
Consumer Rights
This Returns & Refunds Policy is subject to the provisions of the Consumer Protection Act, 2008 (Act No. 68 of 2008) of South Africa. Nothing in this policy limits or excludes any rights afforded to consumers under applicable law.