Privacy Policy

 

Water On The Run (Pty) Ltd Privacy Notice

 

Introduction

Water On The Run (Pty) Ltd understands that your privacy is important. We are committed to protecting your personal information and handling it responsibly in accordance with the Protection of Personal Information Act (POPIA).

This Privacy Notice explains the types of personal information we collect, how we use it, the circumstances under which we may share it, and the measures we take to protect your information.

Throughout this Privacy Notice, the terms “the Company”, “we”, “our”, and “us” refer to Water On The Run (Pty) Ltd. By using our website, products, or services, you acknowledge and consent to the practices described in this Privacy Notice.

Who We Are

Water On The Run (Pty) Ltd is a trusted provider of purified drinking water, offering convenient drive-through water refill services, bottled water, water dispensers, refill containers, and water-related accessories. We are committed to providing clean, affordable, high-quality drinking water while delivering excellent customer service to homes, businesses, and communities throughout South Africa.

When Will We Process Your Personal Information?

In terms of the Protection of Personal Information Act (POPIA), we process your personal information where one or more of the following lawful grounds apply:

  • You have provided your consent (or where applicable, a competent person has consented on behalf of a child). You may withdraw your consent at any time.

  • The processing is necessary to conclude or perform a contract with you.

  • The processing is required to comply with a legal obligation.

  • The processing protects your legitimate interests.

  • The processing is necessary to perform a public law duty.

  • The processing is necessary for pursuing the legitimate interests of Water On The Run (Pty) Ltd or a third party to whom the information is supplied.

Types of Personal Information Collected

While using our website or services, we may collect personal information including, but not limited to:

  • Full name

  • Email address

  • Contact number

  • Physical address

  • Identity number (where legally required)

  • Biometric information (where applicable)

  • Cookies and website usage information

Usage Data

We may automatically collect information about how our website is accessed and used. This may include:

  • IP address

  • Browser type and version

  • Pages visited

  • Date and time of visits

  • Time spent on pages

  • Device identifiers

  • Diagnostic information

Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience and analyse website performance.

Cookies may include anonymous identifiers stored on your device. You can configure your browser to refuse cookies or notify you when cookies are being used. Please note that some parts of our website may not function correctly if cookies are disabled.

Types of Cookies We Use

  • Session Cookies

  • Preference Cookies

  • Security Cookies

How We Use Your Information

Water On The Run (Pty) Ltd uses your personal information to:

  • Provide and maintain our services

  • Process enquiries and orders

  • Notify you about changes to our services

  • Provide customer support

  • Improve our products and services

  • Monitor website usage

  • Detect, prevent, and investigate security or technical issues

Transfer of Data

Your personal information may be transferred to and processed outside the Republic of South Africa where necessary.

Where this occurs, Water On The Run (Pty) Ltd will take all reasonable steps to ensure that your information receives an adequate level of protection and is processed in accordance with POPIA.

Service Providers

We may appoint carefully selected third-party service providers to assist with operating our business, including website hosting, payment processing, customer support, marketing, analytics, and security services.

These service providers are only permitted to process your personal information for the purposes of providing services to Water On The Run (Pty) Ltd and are contractually required to protect your information.

Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of these websites and encourage you to review their respective privacy policies.

Children’s Privacy

We do not knowingly collect personal information from anyone under the age of 18 without the consent of a parent or legal guardian.

If we become aware that such information has been collected without appropriate consent, we will delete it as soon as reasonably possible.

How We Protect Your Information

We implement appropriate technical and organisational security measures to protect your personal information.

Although every reasonable effort is made to safeguard your information, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.

We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Notice or as required by law.

When information is no longer required, it will be securely deleted or destroyed.

Your Rights Under POPIA

You have the right to:

  • Request access to your personal information.

  • Request correction or updating of inaccurate information.

  • Request deletion of your personal information where legally permitted.

  • Object to certain forms of processing.

  • Withdraw your consent where processing is based on consent.

  • Request information held under the Promotion of Access to Information Act (PAIA).

To exercise any of these rights, please contact us using the details below.

Changes to this Privacy Notice

Water On The Run (Pty) Ltd may update this Privacy Notice from time to time.

The latest version will always be published on our website and will apply to all personal information held by us unless otherwise required by law.

Information Officer

Name: Cornelia Top

Address:
153 North Rand Road
Bartlett
Boksburg

Phone:
011 894 2899

Email:
accounts@waterontherun.co.za (Update if a different email address is used.)

How to Lodge a Complaint

If you have any concerns regarding the way Water On The Run (Pty) Ltd processes your personal information, please contact us first so that we may assist in resolving the matter.

If you remain dissatisfied, you have the right to lodge a complaint with the Information Regulator (South Africa).

Information Regulator (South Africa)

JD House
27 Stiemens Street
Braamfontein
Johannesburg, 2001

P.O. Box 31533
Braamfontein
Johannesburg, 2017

POPIA Complaints: POPIAComplaints.IR@justice.gov.za

PAIA Complaints: PAIAComplaints.IR@justice.gov.za